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The booked room rate includes the overnight stay in the selected category as well as the use of the public hotel areas (lobby, garden, library). Breakfast, parking, and additional services such as spa or Wi-Fi are not automatically included unless expressly stated in the rate. Please check your booking confirmation for the exact inclusive services.
For most rates, free cancellation is possible up to 48 hours before arrival (3:00 PM local time). In case of late cancellation or non-arrival, we will charge the first night of the stay. Deviating regulations apply for special offers and stays on trade fair days – these are clearly stated in the respective booking conditions.
We accept common credit cards (Visa, Mastercard, American Express), debit cards with Maestro or V-Pay logo, as well as cash payment upon arrival. Invoices on account are only possible with prior written agreement. Payment is generally made before taking possession of the room, unless a different payment term has been agreed upon.
In all properties of the X Hotels Group, quiet hours apply from 10:00 PM to 7:00 AM. Please avoid loud conversations in the hallways and close doors quietly. In case of repeated violations, we reserve the right to exercise our house rules and terminate the stay without a refund. Our reception is staffed around the clock and will be happy to assist with any questions.
We assume no liability for brought valuables. Please use the safe provided in the room. Found items will be kept for four weeks and then handed over to the local lost and found office. In case of loss of keys or the room card, we charge a processing fee of 25 euros.
We look forward to your message – visit us or get in touch directly.
Dagmar-Peter-Straße 70
Reception daily 07:00–22:00 · Check-in from 15:00 · Check-out until 11:00