Legal basis for using the services of X Hotels Group
These terms apply to all bookings, stays and services arranged or provided through the platforms of X Hotels Group. By using our services, you accept these terms.
A contract is concluded through your binding booking request and our written confirmation. The confirmation contains all essential service features, prices and cancellation deadlines. Verbal collateral agreements require written form.
The described services (room categories, meals, additional services) correspond to the current status. Deviations for operational reasons are reserved, provided they are reasonable. If a booked service cannot be provided, we will inform you immediately and offer an equivalent alternative.
Payment is made according to the conditions stated in the booking confirmation. In case of late payment, we are entitled to refuse the stay. All prices are in euros including statutory VAT. Any local taxes will be collected on site.
X Hotels Group is liable for damages resulting from injury to life, body or health, as well as for grossly negligent or intentional breach of duty. For other damages, we are only liable in case of breach of essential contractual obligations, limited to the typical, foreseeable damage. Liability for brought items is governed by legal provisions.
You can cancel your booking free of charge up to 24 hours before arrival, unless otherwise agreed. In case of later cancellation or non-arrival, we reserve the right to charge the first night's price. X Hotels Group may terminate the contract for good cause, such as gross misconduct or payment default.
The collection and processing of personal data is carried out in accordance with our privacy policy. By booking, you consent to the necessary data processing for contract fulfillment. Disclosure to third parties only occurs within the framework of legal requirements or to provide the booked service.
We reserve the right to change these terms of use with effect for the future. We will inform you of significant changes by email. If you do not object within four weeks, the new terms are deemed accepted. In case of objection, the existing contractual relationship remains unaffected.
The law of the Federal Republic of Germany applies. Place of performance and exclusive jurisdiction for all disputes arising from this contractual relationship is the registered office of X Hotels Group, provided you are a merchant or a legal entity under public law. Should a provision be invalid, the contract remains otherwise valid.
If you have any questions about these terms, please contact: X Hotels Group, Dagmar-Peter-Straße 70, Phone (0981) 754 8391, Email info@xhotelsgroup.com. We endeavor to respond to your inquiry within three working days.